Return Policy

 

At Stonez, we take great pride in delivering high-quality digital products designed to help creators, entrepreneurs, and influencers grow their social media presence effortlessly.

Since all of our products are digital downloads, they are non-returnable and non-refundable.

❌ No Returns or Exchanges

Due to the instant delivery nature of digital goods, we cannot accept returns or exchanges once the files have been delivered. By purchasing, you agree to these terms at checkout.

 

✅ Exceptions & Support

We do understand that things can go wrong! Here are situations where we’re more than happy to assist:

• Wrong Product Received: If you accidentally received the wrong download link or files, reach out and we’ll fix it immediately.

• Corrupted Files or Broken Links: If the file won’t open, won’t download, or the link has issues, let us know and we’ll resend everything at no extra charge.

• Duplicate Purchases: If you accidentally purchased the same product twice, we may offer a store credit or exchange upon confirmation.

Just email us at stonezessentials@gmail.com or use the contact form on our site. We’ll respond within 24–48 hours.

 

💬 Pre-Purchase Questions

If you're unsure about a product, need help choosing, or want to confirm compatibility with your device or software (e.g., Canva), please contact us before purchasing. We're here to help you make the right decision.

 

🔒 Your Confidence Matters

We’re committed to making your experience smooth, secure, and enjoyable. Every purchase on Stonez includes:

• ✅ Instant Download

• ✅ Safe, Secure Checkout

• ✅ 24/7 Lifetime Access to Files

• ✅ Dedicated Email Support